IT services for businesses — with full accountability for your environment
Ongoing support where someone is accountable for closing every fault — not a technician who turns up once it has already broken.
The signs it's time for a permanent IT provider
Every fault stops work, and nobody is actually accountable for closing it.
You call a technician when something breaks, then wait for them to be free — sometimes days.
Nobody knows for certain whether the backup works, or when it was last tested.
Someone who left two months ago is still in your systems with access to data.
Equipment ages with no replacement plan, and every purchase becomes an event.
Your current provider is slow, documents nothing, and can't give you a clear picture.
What ongoing support covers — and what it doesn't
Included in ongoing support
- Ongoing user support, remote and on-site
- Proactive monitoring of workstations, servers and network
- Security updates and preventive maintenance
- Backup management, including real restore testing
- User and permission management, joiners and leavers
- Microsoft 365 or Google Workspace administration
- Complete, current documentation of your environment
- Periodic systems review and report
- A dedicated contact, and coordination with third-party vendors
Priced separately
- Hardware, licences and subscriptions — purchased for you, at cost, transparently
- Large build and infrastructure projects — quoted as projects
- Custom software development and automation
- Support inside a third party's specialist software — we coordinate with them for you
- Out-of-hours work not agreed in advance
Built for organisations that need accountability, not just a technician
How we start
Scoping
A short call and a map of what exists today: how many seats, which systems, what hurts most.
Proposal
A written proposal with exact scope, response times and a monthly price. No surprises, no asterisks.
Onboarding
We learn and document the environment, close urgent gaps, and set up proper monitoring and backup.
Ongoing
Day-to-day support, preventive maintenance and a periodic report — with a contact who knows you.
Questions people ask before switching provider
Get a scoping call and a quote
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