Every fault stops work, and nobody is actually accountable for closing it.
You call a technician when something breaks, then wait for them to be free — sometimes days.
Nobody knows for certain whether the backup works, or when it was last tested.
Someone who left two months ago is still in your systems with access to data.
Equipment ages with no replacement plan, and every purchase becomes an event.
Your current provider is slow, documents nothing, and can't give you a clear picture.
Ongoing support for your users with every fault, remotely and on site when hands are needed. A dedicated contact who knows the business and is accountable for closing every request, not a rotating helpdesk. Response times by fault type are written into the agreement: a fault that stops work is handled before a request that can be scheduled.
Proactive monitoring of workstations, servers and network that catches faults before they stop work. Security updates and preventive maintenance, backup management including real restore testing, and a systems review with a periodic report. Your equipment gets a replacement plan instead of surprises.
Instead of hiring an IT person or chasing a technician every time: an external IT department at a fixed monthly price. User and permission management, orderly joiners and leavers, Microsoft 365 or Google Workspace administration, and coordination with outside vendors. Full documentation of your environment that stays yours.
Ongoing support at a fixed monthly price, based on the number of workstations, the number of sites and the level of availability. The proposal states exactly what is and isn't included, with no asterisks. If a retainer isn't right for your business, we'll say so on the call and offer pay-per-call support instead.
| Fault type | First response |
|---|---|
| Stops workThe server won't start, no internet in the office | Within 1 hour |
| Disrupts workA printer, software that won't open | Within 4 working hours |
| Scheduled requestA new employee, a software install | Within 4 working hours, carried out as agreed |
Hyperware is a technology company for businesses, based in Be'er Sheva. We support businesses nationwide, remotely and on site, with a dedicated contact who knows the business.
A short call and a map of what exists today: how many seats, which systems, what hurts most.
A written proposal with exact scope, response times and a monthly price. No surprises, no asterisks.
We learn and document the environment, close urgent gaps, and set up proper monitoring and backup.
Day-to-day support, preventive maintenance and a periodic report — with a contact who knows you.
Leave your details and we'll get back to you. Right after, we'll ask a few short questions so we arrive prepared.
Prefer to talk? 055-933-5939, Sunday to Thursday 9:00–18:00